Human resources practices and job satisfaction on customer satisfaction: The mediating role of quality of customer interaction in online call center

The frequently discussed topic of job satisfaction is not new in the field of organizational behavior research.Job satisfaction is related to customer satisfaction; however, there is a scarcity of empirical evidence regarding this link.The current piece of research examines the said relationship in the context of the online call center.In addition,

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New quadruple model of active tutoring in an APP experiencie in Advertising and Public Relations Grade from the University of Girona

This paper defines four modes of tutorials created ad hoc in order to Liquid Soap develop a specific experience of Learning Project (APP), in the Bachelor of Advertising and Public Relations from the University of Girona.The project has been based on the development of a comprehensive communication campaign from an actual concrete custom client, in

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